Refund policy

We offer a 90-day money-back guarantee, which means you have 90 days after receiving your item to request a refund.

Eligibility

If you're not completely satisfied with your purchase for any reason, simply contact us within 90 days of receiving your order.

To help us process your request, please include your order number or other proof of purchase when you contact us.

How to Request a Refund

To request a refund, email us at chris@petvia.co.

Once your request is reviewed and approved, we'll process your refund promptly.

You do not need to return the item. We believe it's more convenient for our customers, so there's no need to ship your purchase back to us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us at chris@petvia.co as soon as possible so we can make it right.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To exercise this right, please contact chris@petvia.co. As part of our customer-friendly policy, you do not need to return the item. Once your request is approved, we'll issue your refund.

Refunds

We'll notify you once we've reviewed your refund request and let you know if it has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at chris@petvia.co.